Richard Dawkins described memes as a being a form of cultural propagation, which is a way for people to transmit social memories and cultural ideas to each other. Not unlike the way that DNA and life will spread from location to location, a meme idea will also travel from mind to mind. Changing the mindset of any organization to a more humane approach to ops - including awareness of alert fatigue, burnout risk, and proactive vs. reactive approaches - can seem impossible. In this talk, I will discuss how the very DNA of an organization can evolve through the use of actionable communications from all levels - management, strategy, and practitioners. The “virus” of humane ops will infect your organization, providing a more sustainable approach to on-call, incident resolution, post-mortems, and more. There also will be copious references to the Neal Stephenson classic novel, Snow Crash. After this talk, you will have ideas of practical approaches to effect change in your organization, regardless of your level of influence. While not every group will use the same “viruses”, you will take away a good understanding of where to get started as Patient Zero.
Matty Stratton is a DevOps Evangelist at PagerDuty, where he help dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and industry thought leaders in the broader devops community, and his license plate actually says “DevOps”.
Matty has over 20 years experience in IT operations, ranging from large financial institutions such as JPMorganChase and internet firms, including Apartments.com. He has given presentations at ITSM focused events, ChefConf, DevOpsDays, Interop, PINK, and various local groups within the Chicagoland area. He is the founder and co-host of the popular Arrested DevOps podcast. He lives in the Chicagoland area with his three kids, Henry, Joey, and Sophia. He also has an unhealthy obsession with Doctor Who, Firefly, and Game of Thrones. And whiskey.